Available Positions

* Conduct inbound and outbound calls as well as assist customer who have specific inquiries

Build customer's interest in the services and products offered by the company
Update the existing databases with changes and the status of each customer prospective customer
Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
Basic computer knowledge/technical skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions
Sound judgemental powers; ability to manage difficult customer situations, to respond promptly to the need of the customer, solicit feedback to improve service, respond to requests for service/assistance
Punctuality
Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
Analyze the various parts of a problem properly and develop logical solutions
Quality management- look for means of improving as well as promoting quality
Good social skills.
Ability to meet tight deadlines
Attention to detail
A sound knowledge of telephone etiquette
Perfect language