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Services
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Services: In. Out. 360°.
We provide effective and accurate answering services available 24/7. Well-qualified
team of well trained agents and supervisors receives the messages on behalf of your
company and provides the necessary information promptly.
Our inbound services cover
but notlimited to the following ares:
- Shipment orders and tracking
- Calling Card Services
- Telecommunication information and technical support
- Billing queries
- Order Taking
- Product Information request
- Application/Claim processing
- Customer retention
Outbound Calls: Our software platform fully supports all your needs
from product campaigns and account collections to fundraising and consumer surveys
and offers predictive dialing capability that can double or even triple the number
of right-party connections by a minimum number of agents.
Speed In Outbound Call Center Services include:
- Telesales services
- Lead generation / qualification
- Telemarketing new services or products
- Credit management
- 3rd party verification service
- Insurance verifications
- Employment verification
- Research surveys along with analytical reports
- Customer Satisfaction Surveys
- Marketing Campaign assessment surveys
- Usage and attitude surveys
- Opinion Surveys
Call Blending: Our offering seamlessly combines the two in order
to deliver a 360-degree customer contact solution that always aims first and foremost
to keep callers - your customers - happy.
Mission & Vision
Orientation defined by each of our Group Management |
Business Objectives
Measures of performance supporting the service, efficiency, and revenue objectives and the mission and vision. |
Performance Drivers
Measures that can be controlled by management and staff that indicate the degree to which the business objectives are being met.
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Business Practices
Process, procedures and operational tasks that affect the performance drivers. |
People
Roles and Responsabilities
Skills and accountabilites
Motivation plans |
Process
Forecasting and Scheduling
Agent Performance
Management plan
Policies and Procedures
Recruitment and Training
Change Management
Compliance Aramex culture |
Technology
Telecommunication
technical solutions
applications
integration |
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Culture
Values and Beliefs |
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