Because of them [our agents]
Cultural relevance is at the heart of brand relationship,and this is where the once-praised
offshore call center model started to show its drawbacks:talking to an agent who
can't possibly be a neighbour is often preceived as low-quality services.
A simple fact: in Lebanon,the academic curriculam comes in 3 languages.(That was
a shortcut to why the Lebanese at large-and Speed-In agents, of course!-are predisposed
to foreign languages, including English, French, Italian, Spanish, and German.)
The deeply rooted multilingual Lebanese culture paired with our internal training
modules overcomes every accent, understanding or identification barrier that would
weaken the "care" in customer care.
Because of them [our brand specialists]
We know how essential synergy is and that the brand essence should transpire at
every customer touch point
The brand specialists we have on board are responsible for translating our services
into brand-building tools, aligning the agent's discourse with the brand's tone of
voice.
Because of them [the moguls]
Like everyone else, we watch and learn; except that we know exactly who best to learn
from: our technology department has built relationship with solution providers from
around the world to make sure we're always at the forefront of technology and its
most effective innovations.
Because of them [our clients]
The most pertient acknowledgement of our effciency is the satisfaction of such clients
as Orange Telecom, Coriolis, Prixrel France, Telecom Italia, ENEL, Infostrada and
Soni Bros, whose own successes in turn derive from customer-focused strategies.
We can only be as perfectionist as they are, at the end of the day.
Your Peace of Mind
We believe in partnership with our clients that is based on honesty, integrity, transparency and confidentiality.
Accordingly, we ensure the following when working with our clients:
- Signing an NDA upon the start of our partnership
- Speed In employees sign confidentiality agreement when hired
- Daily and weekly reporting following clients’ standards
- Secured technological solutions:
- Daily full back up of data
- Weekly back up of data at a bank
- Cisco Firewall and Router
- Server room accessed by CTO only.
The CRM Experts on board have more than 12 years of experience in call center set-up, management and training in different international markets and sectors. They have either launched call centers from the start up stage or revamped existing call centers to reach company’s business objectives.
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